Hyster enjoys a wonderful relationship with the majority of its customers due its focus on creating total customer satisfaction through its world class manufacturing. Our objective is to foresee the needs of each and every client along with address them with lift trucks that provide the performance, the dependability and the value which they truly demand.
At Hyster, we believe in starting with the client. We annually perform focus groups and provide an on-going voice of customer research both on-line as well as in the field. We have more than 400 design engineers to translate that input into intelligent designs by applying our rigorous review gate process. Advanced tools and virtual prototype builds help ensure the best equipment practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
So as to ensure the lowest ownership cost and total reliability all of Hyster's machines are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests happen in real-world customer applications in order to make certain that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Hyster's manufacturing is world-class driven by its DFT or Demand Flow Technology. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total customer satisfaction and flawless quality 100 percent of the time, every time.
Total Quality All The Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate excellence from the beginning. The MES is responsible for managing production flow. The MES coordinates line activities such as part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits really hold all employees responsible for constant quality, along with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster provides a huge variety of features. The company has remained fully dedicated to its key focus on quality and safety, on being innovative each time, and by providing some of the best material handling machines on the market. These are only some of the reasons why Hyster has become a leader in the industry.